FAQ

Exchange

1/ We do not exchange Customized creations.  

If it is too small, we can add a setting ring; if it is too big, we can re-adjust it.

2 / Collection or series jewels

We can exchange the jewelry if it has not been worn, within a period of 3 weeks following the purchase of the jewelry.

Please send us your jewelry, in its original box to the following address:

Every country except USA

Atelier Paulin - Customer Service - 60 Rue de Richelieu - 75002 Paris - France

USA only

Atelier Paulin - 23 8th Avenue - New York 10014

In order to process your request quickly, please provide us with the following information or download the return slip:

  • Last name First Name :
  • Telephone number:
  • Address :
  • Date of purchase :
  • Jewelry type:
  • Material:
  • Encountered problem :

Download the return form for European purchases.

Download the return form for USA purchases

The size is wrong, can I exchange or return the jewelry ?

My gold-plated jewelry looks tarnished, what should I do ?

My jewelry is broken, what should I do ?